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CSI Customer Service Winner - 10 Years In A Row

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Miami, Florida - For the 10th Consecutive year, Robalo Boats was awarded the NMMA CSI Award for customer satisfaction. Robalo received the award in every product line of fiberglass outboard boats. Robalo builds Center Console, Dual Console, Bay Boats, and Walk Around Cuddy Family Fishing Boats. 

 

The awards were presented at the Miami Boat Show Industry Breakfast earlier today. On hand to receive the award was Buck Pegg, Executive Vice President of Robalo, and the executive management team of Senior Vice President’s Ann Baldree and Bill Pegg.

 

“Receiving this year’s CSI award only further validates the hard work and dedication everyone at Robalo, our dealer network, and vendor partners has put in to make it the very best value in fishing boats in the market” Said Executive Vice President Buck Pegg. This award means so much to everyone at Robalo because this is given to us by our customers, not just the NMMA”.

 

“Our dealer network works hard to ensure our shared customer has the absolute best experience before, during, and after the purchase. Their dedication to customers has helped bring Robalo to the forefront of the highly competitive fishing boat market.

 

The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients must achieve and maintain an independently ­measured customer satisfaction standard of excellence of at least 90 percent or higher. Customer satisfaction results are measured over the past year and are based on information provided by customers purchasing a new boat or engine during the period between January 1st – December 31st, 2016. Participating manufacturers must survey all new boat buyers during this period.


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